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Saturday, Aug 13, 2022
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DWP to Skeptical City Council: Customer Service is Improving

Department of Water and Power officials told Los Angeles City Council on Friday that it has made dramatic improvements in its billing and customer service system, the Daily News reports. The utility has been criticized in the past year as it implemented a new billing system that resulted in thousands of customers receiving bills that were double or triple what they should have been and other customers receiving no bills and then being hit with a large payment.

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