Chief Executive of Countrywide Financial Corp, Angelo Mozilo, is taking heat about an angry reply accidentally sent to a pleading borrower, the Wall Street Journal reports.
I am writing this letter to explain my unfortunate set of circumstances that have caused me to become delinquent on my mortgage. I have done everything in my power to make ends meet but unfortunately I have fallen short and would like you to consider working with me to modify my loan. My number one goal is to keep my home that I have lived in for sixteen years My home is not large or in an upscale neighborhood, it is a “shotgun” bungalow style of only 900 sq. ft. built in 1921. I moved into this home in May of 1992 this was the same year I got clean and sober from drugs and alcohol, and have been ever since, this home means the world to me.
So begins an email from Daniel Bailey Jr., to 20 addresses at Countrywide Financial Corp., including that of Chairman Angelo R. Mozilo. To write his message, Mr. Bailey had used a form email posted on LoanSafe.org, a site that the L.A. Times describes as a coaching service for troubled borrowers.
According to the L.A. Times, Countrywide has been flooded with such emails, “overwhelming email boxes [and] disrupting operations,” and prompting a tense response from Mr. Mozilo , who inadvertently hit reply instead of forward and sent this note back to Mr. Bailey:
“This is unbelievable. Most of these letters now have the same wording. Obviously they are being counseled by some other person or by the Internet. Disgusting.”
Read the full Wall Street Journal story