HMOs Should Blame Themselves
I read with great interest the opinion piece by Mr. Drake and Mr. Miller (“Media Drives Public Dislike of HMOs,” May 18). It is not the media that drives the public dislike of HMOs. It is the HMOs’ treatment of their patients that drives the public dislike of HMOs. The marketplace will help rectify this situation. If you treat your customers or clients badly, they will go to the competition.
RICHARD R. REYES