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Tuesday, May 17, 2022

Coordinated Care: 123 Home Care Alleviates Pressure on Patients, Medical Facilities

123 Home Care

Industry: Nonmedical Home

Care Services

Year Founded: 2013

Number of Employees: 63

Location: Koreatown

2017 Revenue: $9.8 million

123 Home Care has helped thousands of seniors and disabled residents with nonmedical assistance, housekeeping and trips about town.

Now the Koreatown-based company is adding to those services, providing assistance to clients on their way home from stays in local hospitals and coordinating in-home care once they arrive.

One company program, dubbed Easy-Tuck-In, connects more than 1,200 qualified caregivers with patients, meeting them bedside and helping them with the hospital discharge process. Visits are coordinated in three hours or less, 24/7, according to 123 Home Care.

The company’s 123EasyRides service, working in tandem with Uber Health (an Uber Technologies Inc. initiative), sets up patients with rides home from the hospital within minutes of putting in a request.

“We thoroughly define and understand the fundamental problems and procedural bottlenecks of our health care partners – i.e., our health care partners ‘pain points,’” said Gray Freeman, chief executive of 123

Home Care, in an email.

“We can then expend our company’s resources on implementing and creating innovative solutions that address the root cause of those pain points.”

That typically means going over the patient’s information with a nurse or doctor, sometimes picking up medications from a pharmacy, helping them to their car or providing a ride home or to another facility.

The company’s caregivers may then also help clients up their front steps, check the fridge for expired food or tidy up the house. They leave only once the patient is tucked in and comfortable.

The company has 35 offices in California, including 10 in Los Angeles County; eight are slated to open in Texas in December.

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