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Wednesday, Apr 24, 2024

Creating a New Playbook to Address Specific Community Needs

Pacifica Hospital of the Valley (PHV) is a 231-bed safety net hospital located in
Los Angeles County. The hospital serves 13 zip codes, including subacute patient referrals from hospitals 400+ miles away. PHV offers complete service lines including: 24/7 emergency, acute care, ICU, locked behavioral health, d/p subacute SNF, outpatient surgery and rehab, and in/outpatient ancillary services.

The primary patient population at PHV is the underserved with 84% of the patients living in poverty. Additionally, an article published April 15, 2022, “US Hospitals with the highest share of patients on Medicaid” listed Pacifica Hospital as #10 nationwide for having the highest percentage of Medicaid at 81%.

Since the start of the pandemic in January 2020, PHV has undergone multiple surges with treating hundreds of COVID-19 patients. During this time of uncertainty, no playbook existed on how to navigate through these challenges. PHV responded to the statewide call to action and increased its bed capacity from seven to 66 to service COVID-19 patients. As a result, during the height of the pandemic, PHV was identified by the state as a Regional COVID-19 Surge Site to help decompress other southern California hospitals during the multiple surges.

During the peak of the last surge in January 2021, PHV greenlit a new program partnering with the Department of Mental Health providing 26 beds for acute level patients who have a primary medical diagnosis with behavioral health issues. This new program services those patients with or without COVID-19. The referrals for this patient population continue to increase and with PHV’s collaborative efforts with DMH, the program has been very successful in meeting the needs of the mental health community. The hospital has over 25 years of experience in behavioral health and its staff is passionate to support and successfully provide services and continue to expand its service offerings for this growing population.

In its efforts to continue the support and services to the mental health needs in the community, a new line of service – crisis stabilization in an urgent care center – is being launched in collaboration with DMH.

In summary, even though PHV is a smaller size than other facilities, its level of services is robust and the hospital is proud of its staff and leadership team for giving H.E.A.R.T. to the mission/vision for Pacifica Hospital of the Valley and the communities it serves.

Learn more at pacificahospital.com.


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