JUSTIN WONG
Senior Vice President; National Digital Executive
Bank of America
Justin Wong is the national digital executive at Bank of America, responsible for the evolution of the digital and marketing strategy for the Business Banking line of business. Wong leads a highly collaborative strategic initiative focused on improving client and banker satisfaction through technological advancements and innovation. He and his team partner across the enterprise to drive the integration of digital solutions to identify growth opportunities and deliver a streamlined digital experience to over 21,000 clients.
Under Wong’s leadership, his impact on digital strategies, process improvements, and experiences have helped countless clients experience both Business Advantage 360 and CashPro in ways that help businesses operate more effectively, automate and integrate data, streamline payments, and improve their overall satisfaction. Wong also launched a content management platform to help centralize where internal associates access client-facing content and reduce the hundreds of different places they have to access.
