Ticketmaster Entertainment Inc. agreed to put a wall between it and its ticket reseller TicketsNow after thousands of complaints earlier this month that Bruce Springsteen fans were improperly redirected to the reseller, New Jersey Attorney General Anne Milgram said Monday.
"Everyone deserves an equal chance to buy tickets on a primary ticket-selling Web site and shouldn't be steered to a reselling Web site where the prices can be substantially higher," Ms. Milgram said.
Under the settlement, the company won't allow the sale or offer of sale of any tickets on the TicketsNow Web site until the initial sale begins on its primary Web site, she said. The changes apply to all Ticketmaster sales nationwide. The wall between Ticketmaster and the TicketsNow Web site will last for at least a year. After that, Ticketmaster will need approval from the attorney general's office for any links between its "No Tickets Found" Internet page and TicketsNow, she said.
Hollywood-based Ticketmaster also will pay $350,000 to cover investigative, attorney and administrative fees and will hold a random drawing for 1,000 consumers who filed complaints to each purchase two tickets to two Springsteen shows in New Jersey in May.
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