Let’s start with the question of how to define “best player” in the first place. Is it the candidate with the best resume, brightest credentials, most prestigious pedigree, and best fitting job skills? I think organizations may too often hire the “resume” and skill and knowledge sets without looking carefully enough at organizational (culture) “fit” and key intangibles. Examples of such intangibles include adaptability, work ethic, humility and willingness to learn about and fit into the organization culture, winning attitude, etc. These qualities are worth their weight in gold.
When you find an employee with such qualities, someone who is truly a great “fit” in your organization’s work culture, the odds are very high that they will become a valuable asset regardless of their current skill set. The preoccupation with hiring the right “skill” fit is similar to the preoccupation with having the right organizational structure. Even in the PERFECT organizational structure, a group of people poorly led and motivated and with commensurately poor attitudes will always find a way to fail. Yet in the most awkward organizational structure, the right people, a group of motivated go-getters willing to persist until they find a way to succeed will accomplish their goals in spite of the structural impediments. It’s always about having the right people. I am convinced that the kind of “people” that differentiate winning organizations from the rest has much more to do with attitudes than skills.
I would rather have dedicated, professional, resilient, self-motivated, refuse-to-lose “team” players developing the skills they need than perfectly-skilled people who are unmotivated and cannot (or will not) work well together, as it is far easier to teach the organization, product, market...anything, than it is to teach integrity, work ethic, diplomacy, political savvy, presence, and a winning attitude. Said another way, I’d rather hire the inexperienced candidate with the winning mind set and help him learn what he needs to about my business, than hire the experienced and credentialed person who may not be able or willing to Un-learn things that will not serve him well in my organization. So “best player” for me is much more a function of intangible qualities than technical job skills.
Am I saying that what a prospective employee “knows” is irrelevant to their future job performance? Yes and no. Yes, their job-specific knowledge may be irrelevant in the long term. No, their ability to know, i.e., their intelligence, is incredibly relevant. Intelligence is an absolute pre-requisite. I’m counting on that great attitude’s ability to be a quick study and expeditiously make up for the gap in experience. Learning ability and curiosity are critical for both the experienced and inexperienced candidate.
But at the end of the day, I think there’s something very analogous between sports teams and work teams. Talented and versatile athletes with a team-first attitude and an unshakable commitment to do what it takes (including subordinating an ego) to win will achieve superior results to the team with unadaptable experts who have a much clearer concept of what’s “not my job.”
With a light apology to those who prefer not to see sports related to business, perhaps we can all learn something from the way professional sports teams’ general managers think about staffing their high performing teams. In our narrowly focused efforts to fill a specific position, we may overlook the available all-star who plays a different position. Organizations are nothing more than the people who comprise them. Get the best ones you can.
Bob Greenfield is an expert in organization development and is owner and principal consultant of Greenfield Management Strategies (GMS). Established in 1999, GMS works in partnership with clients in the private, non profit, and public sectors on a variety of strategic, organizational, and people issues in order to improve collective performance and individual satisfaction. To learn more, visit greenfieldmanagementstrategies.com.