L.A. Takes Time Warner to Task

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A top Los Angeles cable TV watchdog on Monday called the merger of pay TV and Internet systems in the city a “near failure” for subscribers and asked Time Warner Cable Inc. to explain what went wrong, how it would fix the problems and how soon, the Los Angeles Times reports.


Citing city statistics and a Times story from last week, Dean Hansell said in a letter to the cable firm that it had gone from being a “model franchise operator” to “providing a level of service that is unacceptable.” Hansell is president of the mayor’s Board of Information Technology Commissioners.


The city and Time Warner have been inundated with complaints since mid-October, when the company began combining systems it acquired from Comcast Corp. and bankrupt Adelphia Communications Corp.


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