U.S. air travel is a miserable experience — bad service, long lines, grumpy flight crews and groping security agents.
Airlines deserve a big part of the blame — they have done a horrendous job of handling customer complaints about cutbacks in service and charges for things that were once free, like food and beverages. But a bigger, less visible culprit is also to blame for travelers woes: the nation’s overburdened air transportation system.
There’s much to be done to improve the situation. Forbes.com editors put together a prescription for what they think might ease the nation’s air transportation gridlock, increase competition and soothe passengers’ nerves in the meantime.
